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Privacy Policy
Last updated: June 14, 2025
Flexaracare operates this store and website, including all information, content, features, tools, products, and related services, in order to provide you, as a customer, with a personalized shopping experience (the “Services”). Zola-Atelier is a store powered by Shopify, which enables us to provide the Services. This Privacy Policy explains how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or other transaction, or communicate with us in any way. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will prevail with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and the ways in which your information is collected, used, and disclosed as described herein.
Personal information we collect or process
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or de-identified so that it cannot reasonably identify you. We may collect or process the following categories of personal information, including inferences drawn from such information, depending on how you interact with the Services, your place of residence, and to the extent permitted or required by applicable law:
Contact details: your name, address, billing address, shipping address, phone number, and email address.
Financial information: credit card, debit card, and bank account numbers, payment card details, bank account information, transaction details, payment method, payment confirmation, and other payment-related information.
Account information: username, password, security questions, preferences, and settings.
Transaction information: items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
Your communications with us: information you provide in your communications with us, for example when you send a request to customer service.
Device information: details about your device, browser, or network connection, IP address, and other unique identifiers.
Usage information: information about how you interact with the Services, including how and when you access or use them.
Sources of personal information
We may collect personal information from the following sources:
Directly from you, when you create an account, access or use the Services, communicate with us, or otherwise provide us with your information.
Automatically through the Services, including from your device when you use our products or services or access our website, and through cookies or similar technologies.
From our service providers, when we engage them to operate certain technologies and they collect or process information on our behalf.
From our partners or other third parties.
How we use your personal information
Depending on how you interact with us or the Services you use, we may use your personal information for the following purposes:
To provide, customize, and improve the Services: fulfilling our contract with you, processing payments and orders, remembering preferences, sending account notifications, processing purchases or returns, creating and managing accounts, arranging shipments, enabling returns, publishing reviews, and recommending products.
Marketing and advertising: sending promotional communications by email, SMS, or post, and showing online ads for products or services based on past activity.
Security and fraud prevention: authenticating accounts, detecting or addressing fraudulent or illegal activity, and protecting public safety.
To communicate with you: customer service, responding to inquiries, and support.
Legal reasons: complying with laws, litigation, enforcement of terms or policies, or investigation of potential violations.
How we disclose personal information
We may disclose personal information in the following cases:
With Shopify, service providers, or third parties acting on our behalf (payment processing, cloud storage, shipping, etc.)
With business and marketing partners for promotions or advertising
When instructed or consented by you
With affiliates or related entities
During business transactions such as mergers, bankruptcy, or where legally required
Relationship with Shopify
The Services are hosted by Shopify, which collects and processes personal information relating to your access to and use of the Services. Information may be transmitted to Shopify and shared with third parties across borders. Shopify may also use aggregated data. For full details, refer to Shopify’s Consumer Privacy Policy and privacy portal.
Third-party websites and links
Our Services may link to third-party websites. We are not responsible for their privacy practices. Public posts on social media or similar platforms may be visible to others.
Children’s data
Our Services are not intended for minors and we do not knowingly collect information about those under the age of majority.
Security and retention
No system is perfectly secure; we recommend not sharing sensitive information via unsecured channels. Information is retained only as long as needed for account services, legal obligations, disputes, and contract purposes.
Your rights and choices
Depending on your location, you may have rights such as to access, delete, correct, or withdraw consent. You may unsubscribe from marketing at any time. Identity verification may be required.
Complaints
To submit a complaint about how personal information is handled, contact us using the details below. You may also submit complaints to your regional authority if applicable.
International transfers
We may transfer or store information outside your country. When legally required, we rely on mechanisms such as Standard Contractual Clauses.
Changes to this Privacy Policy
We may update this Privacy Policy. Changes will be posted here with an updated date.
Contact us
For questions about this Privacy Policy or personal data handling, contact us at:
📧 support@flexaracare.com